Frequently Asked Questions
Find answers to common questions about our services
What is adptr.io?
adptr.io is a platform that provides developer-friendly API services for common tasks like HTML-to-PDF conversion, image processing, and text extraction. Our services are designed to be reliable, scalable, and easy to integrate into your applications.
How do I get started with adptr.io?
Sign up for an account, choose a pricing plan that fits your needs, and you'll receive API keys to start using our services. Check out our documentation for detailed integration guides and code examples.
What programming languages do you support?
Our APIs can be used with any programming language that can make HTTP requests. We provide official client libraries for JavaScript/TypeScript, Python, Ruby, PHP, and Java to make integration even easier.
How do API limits work?
Each pricing tier includes a monthly quota of API requests. You can view your current usage in your dashboard. If you exceed your limit, you can upgrade your plan or pay for additional requests on a per-use basis.
What happens if I exceed my API limits?
If you exceed your monthly API limit, your requests will still be processed, but you'll be charged for additional requests based on your plan's overage rates. You can set usage alerts in your dashboard to be notified when you're approaching your limit.
How does billing work?
We offer monthly and annual subscription plans. Your subscription renews automatically, and you can change or cancel your plan at any time from your account dashboard. For enterprise customers, we also offer custom pricing and payment terms.
Is my data secure?
Yes, we take security very seriously. All data transmitted to and from our APIs is encrypted using TLS. We do not store your documents or images permanently unless you specifically request storage. See our Security page for more details on our security practices.
Do you offer a free trial?
Yes, we offer a free tier with limited API calls per month. This allows you to test our services and integrate them into your applications before committing to a paid plan.
How reliable is your service?
Our infrastructure is built on AWS with redundancy across multiple availability zones. We maintain a 99.9% uptime SLA for all paid plans. You can check our status page for current and historical uptime information.
Can I convert web pages to PDF?
Yes, our HTML-to-PDF service can convert both HTML code and web URLs to PDF documents. You can customize various aspects of the output, such as page size, margins, headers and footers, and more.
How do I handle errors from the API?
All our APIs return standard HTTP status codes and detailed error messages in the response body. Our documentation includes a comprehensive error reference, and our client libraries provide built-in error handling.
Do you offer bulk processing?
Yes, our APIs support batch processing for most operations. This allows you to process multiple documents or images in a single API call, which is more efficient than making separate calls.
How do I upgrade or downgrade my plan?
You can change your subscription plan at any time from your account dashboard. When upgrading, the new plan takes effect immediately. When downgrading, the change will apply at the start of your next billing cycle.
Do you have an SLA?
Yes, we offer Service Level Agreements (SLAs) for all paid plans. Our standard SLA guarantees 99.9% uptime, with higher guarantees available for enterprise plans. Please refer to our Terms of Service for details.
Can I use adptr.io services in my commercial product?
Absolutely! Our services are designed to be integrated into both internal tools and commercial products. Many of our customers use our APIs to power features in their SaaS applications and customer-facing products.
Still have questions?
Can't find the answer you're looking for? Please contact our support team.
Contact Support